![]() ![]() What’s New, Gumshoe?Ģ021 brings a facelift to the popular Honda minivan, which has been on sale since 2018 in its current form. All that in a vehicle that also offers a built-in vacuum. To my surprise, I found myself enjoying the spacious, comfortable, smooth, and light-on-its-feet Odyssey about 70 percent as much as any of those far sportier steeds. For context, the day Honda dropped the Elite-trim minivan in my driveway, I had access to both my personal roadster, my boyfriend’s E90-generation 330i, and a Porsche 718 Boxster GTS 4.0 (review coming soon). Instead I’ve been demeaned, disrespected, and treated as a number not a person.If that modern-day Family Truckster is the 2021 Odyssey, at least I won’t have to sacrifice too much driving fun for school-dropoff convenience. All I have asked for from anyone is to please help. I am wanting answers on how to fix my infotainment system. I was treated disrespectfully and not as a priority as a Honda customer by anyone representing Honda. There was much more to the conversation between Ceaser and I however the point I want to make is:A. He said these issues with the infotainment system is a problem but there was no fix as of now. This is contradictory to what the tech guy from Fletcher Honda told me on 2-14-2020. ![]() He told me the problem could be my phone, but that he talked to the tech guy at Fletcher Honda and the issue is not on Honda’s side. Finally, on Thursday (today 2-20-2020) I heard back from him. I called and left 4 messages per my husband and I over the next four days. He called me Monday and left a message to call him back. That is where Ceaser (case manager) comes in. I called, received a case number (**) and then waited on my call from my case manager. They gave me the Honda corporation phone number. I could not believe when I left there that Fletcher Honda could/would not help me. The tech told me there was nothing wrong with my screen (infotainment system) and it worked fine. I had a few items I needed from my car, so I went to pick them up. I was told the van needed to be kept over the next few days by Emily. Doug plugged his phone in to make sure it wasn’t my phone. ![]() Eventually, the screen went black and I drove straight to the dealership mentioned above. Also, I was told it would be better to bring it in while the black screen was showing, so they could see it.įebruary 14, 2020, my Bluetooth cut out and nothing would work on the screen. They said some codes came back they rewired it. January 6, 2020, I took my Honda back because the screen went black again. Emily (service writer) said they could not guarantee it was fixed and to bring it back in if we had any trouble. The tech said he fixed a recall and that should fix the screen. It was time for an oil change, so I mentioned the screen to my husband and he mentioned it to the service writer. Come August, 2019 my screen went black one day while leaving work. Very disappointed in Honda's workmanship and their inability to stand behind their warranty. Fortunately, with a shortage of used cars, I was able get what I originally paid for the Honda Odyssey in a trade for 2021 vehicle - not a Honda. I certainly did not want the van back in its rusty, water-logged condition. Long story short, I was completely disgusted with corporate Honda and their unwillingness to stand behind their warranty. When I looked at the bare space and all the rust stains, I knew that their unwillingness to replace the third row and the unknown extent of damage to the electrical components by water sitting in the well for 10 months was unacceptable. The manager informed me that the third row had been sent to their detail shop to be cleaned and that was the best they could do. I politely asked, "And what about the third row? Will that be replaced?" I was informed that the manufacturer’s rep as well as his boss said that a new third row would NOT happen. The service manager informed me that the hatch gasket was on back order and as soon as it was arrived, they would re-install the parts that they had dismantled and I could take it with me. After numerous phone calls, I drove over to the dealership seeking out the service manager who took me to the lot behind the building where the back interior and bumper had totally been removed with some obvious patchwork done along the metal seams. ![]()
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